FxDirect is your tool to facilitate patient product ordering with ease. Simply enter your patient's email address and select the products you want to authorise. Your patient places their order and we do the rest!

Hassle-free convenience

Saves you carrying stock or paying freight.

Patients can conveniently order directly based on what you authorise and receive at their doorstep!

Continuity of Care

Patients can use the same link to easily order refills and newly authorised products.

Access their order history for an overview of their supplement usage.

Fulfil requests with alternatives for out-of-stocks.

Making it quicker

Select products to create protocol based templates that you can load into authorisations.

Easily replaces a product on multiple authorisations

Meaningful Insights

View Pending Authorisations - patients that haven't placed an order yet

Visual overview of how well FxDirect is working for you

Ongoing Rebates

Every time your patient places an order, you continue to receive rebates based on the difference between wholesale price and RRP or price that is paid by your patients.

Custom Discounting

The most requested feature from practitioners! Hide wholesale pricing and custom discounting fields from ordering forms.

Greater transparency

Notify me function when ETA available for out-of-stock products.

Visibility of delivery timeframes on ordering form.

Consult Mode

Sitting alongside your patient during the consult?

Simply check 'Consult Mode' to hide wholesale pricing and custom discounting fields from ordering forms.

"It’s so easy to use and clear, prompts are straightforward and the layout is really well designed."

How do rebates work?

You are entitled to receive rebates which are the difference between wholesale price and recommended retail price or price paid by your patients.

The accumulated balance of your rebate will be applied to your FxMed account or paid to your bank account – you can set this preference in Edit Profile > FxDirect Preferences via the Prac Hub.

What about quarterly specials?

Practitioner specials can only be taken up via Clinic Ordering and not through FxDirect.

Customised discounting for patients

Most requested new feature enables you to offer discounted pricing to patients. Any discounts applied to patient orders will affect the final rebate amount.

FAQs

How do I create a Patient Product Authorisation

Create a new authorisation, specify your patient’s email address, name and add any optional message.
If you wish to apply a discount on RRP to patient, click ‘Want to apply a discount to this patient?’ and type in the % you would like to apply.
Search and select desired products; specify any dosage instructions you’d like.
An authorisation summary will appear on the right hand side.
Click on Create Authorisation button when you’re done.

SIMPLE AS THAT! What happens next?

This will trigger an email to the patient with their unique link to fill their shipping and payment details to complete their order.
You’ll receive a notification when your patient completes their order online.
Modify/add to existing patient lists by providing the same patient email address – enabling you to update the products you wish to authorise.&nbsp
Patients can re-order using the same link and are sent a notification that their list be updated.

How do I specify quantities for my patient to order?

As a practitioner you are authorising the product for your patient. Your patient can choose quantities they wish to order when they follow their link through to their “Cart”. If you want your patient to order a specific number of bottles, add this instruction in the Optional Message or Dose boxes.

How will I know that my patient has completed an order?

You will be sent an email every time your patient completes an order. You will also be able to access this information via the FxDirect Dashboard.

How many times can my patient re-order product refills?

Your patient can place as many repeat orders as they choose. You have the ability to edit what your patient has access to at any time via your FxDirect Dashboard. Please note it is the practitioner’s duty of care to oversee what your patient has access to. It remains the practitioner’s responsibility to remove access to products that are not intended to be taken long-term.

What about out of stock products?

You can fulfil patient requests with alternatives for out-of-stock products.