• Prepaid Account: Full payment of invoice is required before order is dispatched.
• On Account: Payment of all invoices is due on the 20th day of the month following invoice.
• Credit card payments incur a 2% surcharge.
• FxMed reserves the right to charge 2% per month interest for late payments.

• Title in the goods remains with the vendor, and does not pass to the customer until FxMed has been paid in full, in cleared funds. FxMed reserves the right to withhold products and/or test results until payment has been received.
• Risk in the goods passes to the customer on delivery.

• The rights of the Seller as set out in clauses 24 to 28 are subject to the relevant provisions of the PPSA.
• The interest of FxMed under this agreement is deemed a security interest under the PPSA and FxMed or their agent may without notice enter any premises in which FxMed reasonably believes the Stock is located, and may take any other steps to enforce its security interest if a default event occurs. The Customer shall indemnify FxMed against any claims arising from the reasonable exercise of this right.
• Nothing in clause 4(a) above shall limit the liability of the Customer under the terms of this agreement, nor shall it limit the rights of FxMed or the Agent to recoup any moneys owing or costs involved pursuant to, or associated with this agreement.
• On the request of FxMed the Customer will promptly execute any documents, provide all necessary information and do any other thing required by FxMed to ensure that the security interest created under this agreement constitutes a perfected security interest in the Stock and its proceeds which will have priority over all other security interests in the Equipment.
• The Customer will pay to FxMed all fees and expenses incurred by FxMed in relation to the filling of a financing statement or a financing change statement in connection with the agreement.
• The Customer waives the right to receive a copy of any Verification Statement.

• The Customer must pay FxMed’s costs (including but not limited to legal costs as between solicitor and client) of and incidental to the enforcement or attempted enforcement for FxMed’s rights, remedies and powers under this agreement.
• If the Customer owes FxMed any money, the Customer shall indemnify FxMed from and against all costs and disbursements incurred by FxMed in recovering the debt including but not limited to legal costs on a solicitor and own client basis and FxMed’s collection agency costs.
• Any expense, costs or disbursements incurred by FxMed in recovering any outstanding monies including debt collection agency fees or solicitor’s costs shall be paid by the Customer.
• In the event that the Customer’s payment is dishonoured for any reason the Customer shall be liable for any dishonour fees incurred by FxMed.

• The Customer and the Guarantor/s (if separate to the Customer) authorises FxMed to: 1. collect, retain and use any information about the Customer and/or Guarantors, for the purpose of assessing the Customer’s and/or Guarantors creditworthiness; 2. disclose information about the Customer and/or Guarantors, whether collected by FxMed from the Customer and/or Guarantors directly or obtained by FxMed from any other source, to any other credit provider or any credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or notifying a default by the Customer and/or Guarantors.
• Where the Customer and/or Guarantors are an individual the authorities under clause 6a. are authorities or consents for the purposes of the Privacy Act 1993.

We hereby provide a personal guarantee for debt owing to FxMed. FxMed may at its sole discretion pursue debts under this personal guarantee independent of or in conjunction with actions against the Customer/Account Holder.

This agreement shall be a continuing guarantee to FxMed for all debts whatsoever or whensoever contracted by the Customer with FxMed in respect of goods to be supplied.

FxMed supplies practitioner-only products that can only be supplied by a practitioner in the context of a consultation (this includes via FxDirect). These products are not allowed to be displayed in a retail store or sold online.

FxMed has an obligation to adhere to national regulatory requirements for the distribution of specialised healthcare products. The following conditions must be met in order to obtain and maintain a ‘Practising Health Practitioner’ account and have access to ‘practitioner-only’ products and services, as well as any materials pertaining to them (such as technical manuals, product information, access to training seminars etc.).

1. Products must be prescribed to patients by a fully qualified and practicing health practitioner in the context of a private consultation.
2. To be recognised as a Qualified Healthcare Practitioner, completion of ‘tertiary equivalent’ education in an ‘ingestible’ clinical modality, that includes training in clinical nutrition, from a recognised educational institution must be evidenced.
3. FxMed’s practitioner-only product range should not be displayed in a retail setting.
4. FxMed reserves the right to remove products and refuse future sale when displayed or sold inappropriately.
5. Qualifications must be approved by FxMed to qualify as a health practitioner.

We are open to receive orders between 8.00am and 5.00pm NZ Time Monday to Friday. Every reasonable attempt will be made to dispatch orders received prior to 12.00pm NZ Time on the day of receipt of order. Orders received after 12.00pm NZ Time will be dispatched the following business day. Orders received damaged in transit must be left intact as found with packaging and reported immediately to FxMed.

Freight services and prices are as follows:

• E-Parcel Tracked Service: Orders up to $400 – $13.50 | Orders between $401 – $999 – $19.50 Note: All bulk powder and large liquid products will be charged at the higher freight rate.
• Express Service: Orders up to $400 – $18.50 | Orders between $401 – $999 – $29.50 Note: Express Service cannot deliver to PO Box or Parcel Locker addresses.

No credit will be processed for returned goods unless:

• The goods were supplied in error, incorrectly addressed or were damaged in transit and
• A request for credit is lodged within seven days of receipt of product, providing invoice reference and date of order and
• The goods are returned within 14 days.
• Any customer labels must be removed before products are returned.
• Products arriving at FxMed which are damaged due to improper packing will not be credited.

FxMed operates a backorder system. Out-of-stock items will be back ordered and advice given as to the expected delivery date. Any back-ordered items will be forwarded freight-free as soon as they are available.